000			01723cam a22003138a 4500
005			20250930121112.0
008			040915s2005 xxu b 001 0 eng
020			_a0071452265 (hardcover : alk. paper) _cRM150.65
039		9	_a200602281148 _bhamzah _c200602210953 _dmazarita _c200512161550 _dnorjismi _c200509191104 _drasyilla _y09-19-2005 _zrasyilla
090			_aHD58.8.H645
090			_aHD58.8 _b.H645
100	1		_aHoisington, Steven H., _d1953-
245	1	0	_aImplementing strategic change : _btools for transforming an organization / _cby Steven H. Hoisington and S.A. Vaneswaran
260			_aNew York : _bMcGraw-Hill, _c2005
300			_a232 p. ; _c22 cm.
504			_aIncludes bibliographical references and index
505	0		_aDeveloping a customer focused culture -- Leveraging strategies for creating stakeholder value -- Assessing organizational capability--the Baldrige model -- Assessing organizational capability--EFQM and SEI/CMM -- Preparing the organization for change -- Aligning the organization for transformation -- Planning for customer driven transformation -- Implementing process improvements -- Reviewing performance progress relative to plans -- Delivering shareholder value and sustaining performance through efficient corporate governance
650		0	_aOrganizational change _960636
650		0	_aCustomer relations
650		0	_aSix Sigma (Quality control standard)
650		0	_aLeadership
700	1		_aVaneswaran, S.A.
907			_a.b13611628 _b2021-05-28 _c2019-11-12
942			_c01 _n0 _kHD58.8.H645
914			_avtls003314728
991			_aProgram Pengurusan/Pemasaran/Perniagaan Antarabangsa
998			_at _b2005-06-09 _cm _da _feng _gxxu _y0 _z.b13611628
999			_c360095 _d360095