| 000 | 01291cam a22003254a 4500 | ||
|---|---|---|---|
| 005 | 20250914141551.0 | ||
| 008 | 040602s2004 xxka 001 0 eng | ||
| 020 |
_a0273675834 (alk. paper) _cRM255.67 |
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| 039 | 9 |
_a200509232028 _bhamzah _c200508171125 _dzarina _c200508170911 _dzarina _y08-17-2005 _zzarina |
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| 090 | _aHF5415.5.H633 2004 | ||
| 090 | _aHF5415.5 | ||
| 100 | 1 |
_aHorovitz, Jacques, _d1947- |
|
| 245 | 1 | 0 |
_aService strategy : _bmanagement moves for customer results / _cJacques Horovitz |
| 250 | _a2nd ed. | ||
| 260 |
_aHarlow [England] : _bPrentice Hall/Financial Times, _c2004. |
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| 300 |
_axv, 205 p. : _bill. ; _c24 cm. |
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| 500 | _aRev. ed. of: The seven secrets of service strategy. 2000 | ||
| 500 | _aIncludes index | ||
| 650 | 0 |
_aCustomer services _xManagement |
|
| 650 | 0 | _aConsumer satisfaction | |
| 650 | 0 | _aCustomer relations | |
| 700 | 1 |
_aHorovitz, Jacques, _d1947- _tSeven secrets of service strategy |
|
| 856 | 4 | 1 |
_3Table of contents _uhttp://www.loc.gov/catdir/toc/fy052/2004046424.html |
| 907 |
_a.b13592968 _b2021-05-28 _c2019-11-12 |
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| 942 |
_c01 _n0 _kHF5415.5.H633 2004 |
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| 914 | _avtls003312723 | ||
| 991 | _aProgram Pengurusan/Pemasaran/Perniagaan Antarabangsa | ||
| 998 |
_at _b2005-04-08 _cm _da _feng _gxxk _y0 _z.b13592968 |
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| 999 |
_c358274 _d358274 |
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