| 000 | 01255cam a22002894a 4500 | ||
|---|---|---|---|
| 005 | 20250914141459.0 | ||
| 008 | 040115s2004 ne a b 001 0 eng | ||
| 020 |
_a0750676841 (pbk.) _cRM140.50 |
||
| 039 | 9 |
_a200512140936 _bhamzah _c200510061450 _dzarina _c200508081701 _dzarina _y08-08-2005 _zzarina |
|
| 090 | _aHE8788.B88 | ||
| 090 |
_aHE8788 _b.B88 |
||
| 100 | 1 |
_aButler, David L. _q(David Lawrence) |
|
| 245 | 1 | 0 |
_aBottom-line call center management : _bcreating a culture of accountability and excellent customer service / _cDavid L. Butler |
| 260 |
_aBurlington, MA : _bElsevier Butterworth-Heinemann, _c2004 |
||
| 300 |
_axxi, 179 p. : _bill. ; _c23 cm. |
||
| 440 | 0 | _aImproving human performance series | |
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 |
_aCall centers _xManagement |
|
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/els051/2004001073.html |
| 856 | 4 | 1 |
_3Table of contents _uhttp://www.loc.gov/catdir/toc/ecip0415/2004001073.html |
| 907 |
_a.b1358215x _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHE8788.B88 |
||
| 914 | _avtls003311545 | ||
| 991 | _aProgram Ekonomi Pembangunan dan Sumber Manusia | ||
| 998 |
_at _b2005-08-08 _cm _da _feng _gne _y0 _z.b1358215x |
||
| 999 |
_c357233 _d357233 |
||