000			01561cam a2200361 a 4500
005			20250914141455.0
008			910326s1991 nyua b 001 0 eng
020			_a0743267419 (pbk)
035			_a()2013889
039		9	_a200508121058 _btrainer _c200508081351 _dtrainer _y08-08-2005 _ztrainer
040			_aDLC _cDLC _dDLC
050	0	0	_aHF5415.5 _b.B48 1991
082	0	0	_a658.8 _220
100	1		_aBerry, Leonard L., _d1942-
245	1	0	_aMarketing services : _bcompeting through quality / _cLeonard L. Berry, A. Parasuraman.
260			_aNew York : _bFree Press ; _aToronto : _bMaxwell Macmillan Canada ; _aNew York : _bMaxwell Macmillan International, _cc1991.
300			_axi, 212 p. : _bill. ; _c25 cm.
504			_aIncludes bibliographical references (p. 191-203) and index.
650		0	_aCustomer services.
650		0	_aService industries _xMarketing.
700	1		_aParasuraman, A.
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/simon051/91013029.html
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/description/simon031/91013029.html
907			_a.b13581430 _b2019-11-13 _c2019-11-12
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991			_bc-GenColl _hHF5415.5 _i.B48 1991 _p00022688339 _tCopy 1 _wBOOKS
998			_anone _b2005-08-08 _cm _da _feng _gnyu _y0 _z.b13581430
999			_c357168 _d357168