| 000 | 01338cam a22003134a 4500 | ||
|---|---|---|---|
| 005 | 20250914140635.0 | ||
| 008 | 041203s2005 njua b 001 0 eng | ||
| 020 |
_a0471702862 (pbk. : alk. paper) _cRM64.12 |
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| 039 | 9 |
_a200508231822 _bhamzah _c200507281117 _dzarina _c200507280943 _dzarina _y07-28-2005 _zzarina |
|
| 043 | _an-us--- | ||
| 090 | _aHF5415.5.S643 | ||
| 090 | _aHF5415.5 | ||
| 100 | 1 |
_aSpector, Robert, _d1947- |
|
| 245 | 1 | 4 |
_aThe Nordstrom way to customer service excellence : _ba handbook for implementing great service in your organization / _cRobert Spector and Patrick McCarthy |
| 260 |
_aHoboken, N.J. : _bJohn Wiley & Sons, _c2005 |
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| 300 |
_axviii, 270 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 263) and index | ||
| 610 | 2 | 0 |
_aNordstrom (Firm) _xManagement |
| 650 | 0 |
_aCustomer services _zUnited States _vHandbooks, manuals, etc |
|
| 650 | 0 |
_aDepartment stores _zUnited States _xManagement |
|
| 700 | 1 | _aMcCarthy, Patrick D. | |
| 856 | 4 | 1 |
_3Table of contents _uhttp://www.loc.gov/catdir/toc/ecip054/2004028848.html |
| 907 |
_a.b13570250 _b2021-05-28 _c2019-11-12 |
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| 942 |
_c01 _n0 _kHF5415.5.S643 |
||
| 914 | _avtls003310148 | ||
| 991 | _aProgram Pengurusan/Pemasaran/Perniagaan Antarabangsa | ||
| 998 |
_at _b2005-02-07 _cm _da _feng _gnju _y0 _z.b13570250 |
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| 999 |
_c356136 _d356136 |
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