| 000 | 01144cam a22003018a 4500 | ||
|---|---|---|---|
| 005 | 20250914140601.0 | ||
| 008 | 040802s2004 nju b 001 0 eng | ||
| 020 |
_a0273685627 (alk. paper) _cRM196.94 |
||
| 039 | 9 |
_a200510210947 _bjufri _c200508181422 _dhamzah _c200508092016 _dhamzah _c200507151641 _dzarina _y07-15-2005 _zzarina |
|
| 090 | _aHF5415.5.U46 | ||
| 090 | _aHF5415.5 | ||
| 245 | 0 | 0 |
_aUnderstanding and managing customers / _cedited by Isobel Doole, Peter Lancaster, Robin Lowe |
| 260 |
_aUpper Saddle River, NJ : _bFinancial Times Prentice Hall, _c2004 |
||
| 300 |
_a340 p. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 | _aCustomer services | |
| 700 | 1 | _aDoole, Isobel | |
| 700 | 1 |
_aLancaster, Peter, _d1952- |
|
| 700 | 1 |
_aLowe, Robin, _d1945- |
|
| 907 |
_a.b13562423 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.5.U46 |
||
| 914 | _avtls003309271 | ||
| 990 | _ajufri | ||
| 991 | _aProgram Pengurusan/Pemasaran/Perniagaan Antarabangsa | ||
| 991 | _aInstitut Molekular Biologi Perubatan, HUKM | ||
| 998 |
_ah _a(2)t _b2005-02-07 _cm _da _feng _gnju _y0 _z.b13562423 |
||
| 999 |
_c355407 _d355407 |
||