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| 090 | _aHE8788.R4 2005 | ||
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| 100 | 1 | _aRead, Brendan B. | |
| 245 | 1 | 0 |
_aDesigning the best call centre for your business : _ba complete guide for location, services, staffing, and outsourcing / _cby Brendan Read |
| 250 | _a2nd ed. | ||
| 260 |
_aSan Francisco : _bCMP Books ; _c2005 |
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| 300 |
_axx, 362 p. : _bill. ; _c23 cm. |
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| 504 | _aIncludes bibliographical references (p. 349) | ||
| 650 | 0 | _aCall centers | |
| 650 | 0 | _aCustomer relations | |
| 650 | 0 |
_aCustomer services _xManagement |
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| 907 |
_a.b13542837 _b2021-05-28 _c2019-11-12 |
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_c01 _n0 _kHE8788.R4 2005 |
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| 991 | _aFakulti Ekonomi & Perniagaan | ||
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