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| 005 | 20250914135715.0 | ||
| 008 | 050328s2003 xxk 000 0 eng | ||
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| 090 | _aHD58.7.B374 | ||
| 090 | _aHD58.7 | ||
| 100 | 1 | _aBasch, Michael D. | |
| 245 | 1 | 0 |
_aCustomer culture : _bhow FedEx and other great companies put the customer first every day / _cMichael D. Basch |
| 260 |
_aNew York : _bPrentice Hall, _c2003 |
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| 300 |
_axxv, 274 p. : _bill. ; _c23 cm. |
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| 650 | 0 | _aCorporate culture | |
| 650 | 0 | _aOrganizational effectiveness | |
| 650 | 0 | _aQuality of work life | |
| 650 | 0 | _aCustomer loyalty | |
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_a.b13500338 _b2021-05-28 _c2019-11-12 |
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| 942 |
_c01 _n0 _kHD58.7.B374 |
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| 914 | _avtls003302356 | ||
| 990 | _aNY/nms | ||
| 991 | _aProgram Pengurusan/Pemasaran/Perniagaan Antarabangsa | ||
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