| 000 | 01088nam a2200289 a 4500 | ||
|---|---|---|---|
| 005 | 20250914135035.0 | ||
| 008 | 041210s2003 xxua b 001 0 eng | ||
| 020 |
_a0793155614 _cRM96.25 |
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| 039 | 9 |
_a200504151139 _bafifi _c200504111614 _dbedah _c200503280942 _dkhai _c200412101205 _dtrainer _y12-10-2004 _ztrainer |
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| 090 | _aHF5415.5.M393 | ||
| 090 | _aHF5415.5 | ||
| 100 | 1 | _aMcConnell, Ben | |
| 245 | 1 | 0 |
_aCreating customer evangelists : _bhow loyal customers become a volunteer sales force / _cBen McConnell, Jackie Huba |
| 260 |
_aChicago, IL : _bDearborn Trade Publishing, _c2003 |
||
| 300 |
_ax, 214 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 206-207) and index | ||
| 650 | 0 | _aCustomer relations | |
| 650 | 0 | _aRelationship marketing | |
| 700 | 1 | _aHuba, Jackie | |
| 907 |
_a.b13458899 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.5.M393 |
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| 914 | _avtls003297841 | ||
| 990 | _azsz | ||
| 991 | _aProgram Pengurusan/Pemasaran/Perniagaan Antarabangsa | ||
| 998 |
_at _b2004-10-12 _cm _da _feng _gxxu _y0 _z.b13458899 |
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| 999 |
_c345129 _d345129 |
||