| 000 | 01222nam a2200325 a 4500 | ||
|---|---|---|---|
| 005 | 20250914135018.0 | ||
| 008 | 041126s2003 xxua b 001 0 eng | ||
| 020 |
_a0793164672 (pbk.) _cRM72.95 |
||
| 039 | 9 |
_a200505301128 _bhamka _c200505260841 _dbedah _c200505111108 _dfarid _c200411270748 _dtrainer _y11-26-2004 _ztrainer |
|
| 043 | _an-us--- | ||
| 090 | _aHF5415.5.Z464 sbr | ||
| 090 | _aHF5415.5 | ||
| 100 | 1 | _aZemke, Ron | |
| 245 | 1 | 0 |
_aService magic : _bthe art of amazing your customers / _cRon Zemke and Chip Bell |
| 260 |
_a[Chicago] : _bDearborn Trade Pub., _c2003 |
||
| 300 |
_axiii, 248 p. : _bill. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references (p. 229-232) and index | ||
| 650 | 0 |
_aCustomer services _zUnited States |
|
| 650 | 0 |
_aConsumer Satisfaction _zUnited States |
|
| 650 | 0 |
_aCustomer loyalty _zUnited States |
|
| 650 | 0 |
_aService industries _xCustomer services _zUnited States |
|
| 700 | 1 | _aBell, Chip R. | |
| 907 |
_a.b1345576x _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.5.Z464 sbr |
||
| 914 | _avtls003297512 | ||
| 990 | _aza | ||
| 991 | _aProgram Pengajian Ekonomi -Sudut Bacaan Ringan | ||
| 998 |
_at _b2004-01-11 _cm _da _feng _gxxu _y0 _z.b1345576x |
||
| 999 |
_c344818 _d344818 |
||