| 000 | 01003nam a22002774a 4500 | ||
|---|---|---|---|
| 005 | 20250914134845.0 | ||
| 008 | 041025s2003 xxka b 001 0 eng | ||
| 020 |
_a0749438959 _cRM328.59 |
||
| 039 | 9 |
_a200411261512 _bhamka _c200411221047 _dhamzah _c200411081435 _dhamzah _c200410251159 _dzarina _y10-25-2004 _zzarina |
|
| 090 | _aHF5415.5.F677 | ||
| 090 | _aHF5415.5 | ||
| 100 | 1 | _aFoss, Bryan | |
| 245 | 1 | 4 |
_aThe customer management scorecard : _bmanaging CRM for profit / _cNeil Woodcocks, Merlin Stone, Bryan Foss |
| 260 |
_aLondon : _bKogan Page, _c2003 |
||
| 300 |
_axviii, 428 p. : _bill. ; _c25cm. |
||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 |
_aCustomer relations _xManagement |
|
| 700 | 1 |
_aStone, Merlin, _d1948- |
|
| 700 | 1 | _aFoss, Bryan | |
| 907 |
_a.b13447130 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.5.F677 |
||
| 914 | _avtls003296619 | ||
| 991 | _aJabatan Pemasaran | ||
| 998 |
_at _b2004-12-10 _cm _da _feng _gxxk _y0 _z.b13447130 |
||
| 999 |
_c343966 _d343966 |
||