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| 008 | 041025s2002 xxka b 001 0 eng | ||
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_a0749436964 _cRM493.50 |
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| 100 | 1 | _aFoss, Bryan | |
| 245 | 1 | 0 |
_aCRM in financial services : _ba practical guide to making customer relationship management work / _cBryan Foss & Merlin Stone |
| 260 |
_aLondon : _bKogan Page, _c2002 |
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| 300 |
_axviii, 700 p. : _bill. ; _c26 cm. |
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| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 |
_aFinancial services industry _xCustomer services |
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| 700 | 1 |
_aStone, Merlin, _d1948- |
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_a.b13447117 _b2021-05-28 _c2019-11-12 |
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_c01 _n0 _kHG173.F675 |
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| 991 | _aJabatan Pemasaran | ||
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