| 000 | 00946nam a22002654a 4500 | ||
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| 005 | 20250914134811.0 | ||
| 008 | 041007s2004 xxua i 001 0 eng | ||
| 020 |
_a0793176816 (pbk) _cRM72.95 |
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| 039 | 9 |
_a200411041511 _bhamka _c200410181541 _dhamzah _c200410081606 _dzarina _y10-07-2004 _zzarina |
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| 090 | _aHF5415.5.G76 | ||
| 090 | _aHF5415.5 | ||
| 100 | 1 | _aGross, T. Scott. | |
| 245 | 1 | 0 |
_aWhy service stinks-- and exactly what to do about it! / _cby T. Scott Gross |
| 260 |
_aChicago : _bDearborn Trade Pub., _c2004 |
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| 300 |
_aix, 229 p. : _bill. ; _c23 cm. |
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| 500 | _aIncludes index | ||
| 650 | 0 | _aCustomer services | |
| 856 | 4 | 1 |
_3Table of contents _uhttp://www.loc.gov/catdir/toc/ecip047/2003016503.html |
| 907 |
_a.b13441309 _b2021-05-28 _c2019-11-12 |
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| 942 |
_c01 _n0 _kHF5415.5.G76 |
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| 914 | _avtls003296018 | ||
| 991 | _aJabatan Pemasaran | ||
| 998 |
_at _b2004-07-10 _cm _da _feng _gxxu _y0 _z.b13441309 |
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| 999 |
_c343391 _d343391 |
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