000			02076nam a22002774a 4500
005			20250930120102.0
008			041007s2003 xxua i 001 0 eng
020			_a0793161282 (hbk. : alk. paper) _cRM84.70
039		9	_a200411041501 _bhamka _c200410181525 _dbedah _c200410081613 _dzarina _y10-07-2004 _zzarina
090			_aHF5438.8.P75A57
090			_aHF5438.8
100	1		_aAnthony, Mitch _954873
245	1	0	_aSelling with emotional intelligence : _b5 skills for building stronger client relationships / _cMitch Anthony
260			_aChicago, IL. : _bDearborn Trade, _c2003.
300			_ax, 261 p. : _bill. ; _c24 cm.
500			_aIncludes bibliographical references (p. 253-255) and index
505	0		_aIntroduction to EQ: five critical levels of awareness -- Moving from Me to We -- Understanding your personality DNA -- Critical mass for sales success -- Applied critical mass -- Hotheads and seeing red -- Six seconds of sabotage: from anger to danger -- The viral spiral of emotion -- How to prevent and contain negative outbursts -- Solving the stress mess -- Feeling helpless or taking charge -- Redefining optimism -- Sources of discouragement -- Finding motivators that last -- Winning the emotional tugs-of-war: the power of positive intent -- Risking rejection: getting past no -- The face you see: the face you show -- Developing emotional radar: the powers of observation -- Shifting gears: four critical selling adjustments -- The power of curiosity: overcoming the narcissistic urge -- Emotional archeology: mastering the art of the irresistible question -- It's not about you -- The likeability quotient -- Reducing stress in confrontation -- Masters in conflict -- Negotiating emotion -- Seven habits of the emotionally competent
650		0	_aSelling _xPsychological aspects
650		0	_aEmotional intelligence _962135
907			_a.b13441292 _b2021-05-28 _c2019-11-12
942			_c01 _n0 _kHF5438.8.P75A57
914			_avtls003296017
991			_aJabatan Pemasaran
998			_at _b2004-07-10 _cm _da _feng _gxxu _y0 _z.b13441292
999			_c343390 _d343390