| 000 | 00961cam a22002654a 4500 | ||
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| 005 | 20250914134805.0 | ||
| 008 | 041005s2001 xxua b 001 0 eng | ||
| 020 |
_a1574442902 (alk. paper) _cRM268.18 |
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| 039 | 9 |
_a200410131547 _bfarid _c200410051228 _dsanusi _y10-05-2004 _zsanusi |
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| 090 | _aHF5415.5.S545 3 | ||
| 090 | _aHF5415.5 | ||
| 100 | 1 |
_aShillito, M. Larry, _d1939- |
|
| 245 | 1 | 0 |
_aAcquiring, processing, and deploying voice of the customer / _cM. Larry Shillito |
| 260 |
_aBoca Raton, Fla. : _bSt. Lucie Press , _c2001 |
||
| 300 |
_axvi, 279 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 269) and index | ||
| 650 | 0 |
_aCustomer services _xManagement |
|
| 907 |
_a.b13440093 _b2021-05-28 _c2019-11-12 |
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| 942 |
_c01 _n0 _kHF5415.5.S545 3 |
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| 914 | _avtls003295885 | ||
| 990 | _afa | ||
| 991 | _aJabatan Kejuruteraan Mekanik & Bahan | ||
| 998 |
_at _b2004-05-10 _cm _da _feng _gxxu _y0 _z.b13440093 |
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| 999 |
_c343270 _d343270 |
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