| 000 | 01131nam a22002894a 4500 | ||
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| 005 | 20250914134100.0 | ||
| 008 | 040712s2004 xxua b 001 0 eng | ||
| 020 |
_a0130485292 _cRM142.31 |
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_a200408041150 _bhamka _c200407310941 _dhamzah _c200407121448 _dzarina _y07-12-2004 _zzarina |
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| 090 | _aHF5415.5.G63 2004 | ||
| 090 | _aHF5415.5 | ||
| 100 | 1 | _aGoetsch, David L. | |
| 245 | 1 | 0 |
_aEffective customer service : _bten steps for technical professions / _cDavid L. Goetsch, Stanley B. Davis |
| 260 |
_aUpper Saddle River, N.J. : _bPearson Prentice Hall, _c2004 |
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| 300 |
_axv, 288 p. : _bill. ; _c24 cm. |
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| 440 | 0 |
_aNetEffect series. _pTechnology skills |
|
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 | _aCustomer services | |
| 700 | 1 |
_aDavis, Stanley, _d1931- |
|
| 856 | 4 | 1 |
_3Table of contents _uhttp://www.loc.gov/catdir/toc/fy038/2003051172.html |
| 907 |
_a.b13402559 _b2021-05-28 _c2019-11-12 |
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| 942 |
_c01 _n0 _kHF5415.5.G63 2004 |
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| 914 | _avtls003292011 | ||
| 991 | _aJabatan Komputeran Industri | ||
| 998 |
_at _b2004-12-07 _cm _da _feng _gxxu _y0 _z.b13402559 |
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| 999 |
_c339557 _d339557 |
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