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| 100 | 1 | _aThompson, Harvey | |
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_aWho stole my customer? : _bwinning strategies for creating and sustaining customer loyalty / _cHarvey Thompson |
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_aUpper Saddle River, NJ : _bPrentice Hall, _c2003 |
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| 300 | _axiv,210 p. ; 22 cm. | ||
| 500 | _aIncludes index | ||
| 650 | 0 | _aCustomer loyalty | |
| 650 | 0 | _aCustomer relations | |
| 650 | 0 | _aConsumer satisfaction | |
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_a.b13393819 _b2021-05-28 _c2019-11-12 |
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| 991 | _aJabatan Pemasaran-Sudut Bacaan Ringan | ||
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