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| 005 | 20250914133956.0 | ||
| 008 | 040611s2002 xxua b 001 0 eng | ||
| 020 |
_a0071401946 (pbk.) _cRM67.58 |
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| 020 | _a007145540X (package) | ||
| 039 | 9 |
_a200512231040 _bbedah _c200511291207 _dhamzah _c200511171505 _dfarid _c200511171443 _dfarid _y06-11-2004 _zjoriah |
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| 090 | _aBF637.C45C784 | ||
| 090 |
_aBF637.C45 _bC784 |
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| 245 | 0 | 0 |
_aCrucial conversations : _btools for talking when stakes are high / _cby Kerry Patterson ... [et al.] |
| 260 |
_aNew York : _bMcGraw-Hill, _c2002 |
||
| 300 |
_axv, 240 p. : _bill. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references (p. 229) and index | ||
| 650 | 0 | _aInterpersonal communication | |
| 650 | 0 | _aInterpersonal relations | |
| 700 | 1 |
_aPatterson, Kerry, _d1946- |
|
| 907 |
_a.b13392013 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kBF637.C45C784 |
||
| 914 | _avtls003290910 | ||
| 990 | _aza | ||
| 991 | _aProgram Pengajian Komunikasi Media Massa - Sudut Bacaan Ringan | ||
| 991 | _aProgram Kewangan/Pengurusan Risiko & Insurans | ||
| 991 | _aProgram Kerja Sosial | ||
| 998 |
_at _b2004-11-06 _cm _da _feng _gxxu _y0 _z.b13392013 |
||
| 999 |
_c338524 _d338524 |
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