| 000 | 01093ngm a2200301 a 4500 | ||
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| 005 | 20250914133922.0 | ||
| 007 | vf cbahou | ||
| 008 | 040525n xxu24 0v eng | ||
| 020 | _cRM1700.00 | ||
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_a200710082058 _brosma _c200407051455 _djumain _y05-25-2004 _zmazarita |
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| 090 | _avideo HF5415.5.R37 | ||
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_avideo HF5415.5 _b.R37 |
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| 100 | 1 | _aRosell, Robert | |
| 245 | 1 | 4 |
_aThe 5 values of great customer service _h[videorecording] / _cRobert Rosell and Patricia McDermott-Rosell |
| 260 |
_aWashington : _bQuality Media Resources, _c[n.d.] |
||
| 300 |
_a1 videocassette (VHS) (24 min.) : _bsd., col. ; _c1/2 in. + _e1 study and facilitator's guide |
||
| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aEmployee training | |
| 650 | 0 | _aHuman resources development | |
| 700 | 1 |
_aRosell, Patricia McDermott, _eproduction |
|
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_a.b13383905 _b2021-05-28 _c2019-11-12 |
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| 942 |
_c3 _n0 _kvideo HF5415.5.R37 |
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| 914 | _avtls003290074 | ||
| 990 | _aotai | ||
| 991 | _aBahagian Koleksi Media | ||
| 998 |
_at _b2004-12-05 _cm _dg _feng _gxxu _y0 _z.b13383905 |
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| 999 |
_c337722 _d337722 |
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