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| 005 | 20250914132420.0 | ||
| 008 | 040312s2002 xxk 001 eng d | ||
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_a1856044491 _cRM257.93 |
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_a200408111226 _blailawati _c200405111544 _dzainol _y03-12-2004 _zfaizah |
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| 090 | _aZ711.B927 2002 | ||
| 090 | _aZ711 | ||
| 245 | 0 | 0 |
_aBuilding a successful customer-service culture : _ba guide for library and information managers / _cedited by Maxine Melling and Joyce Little |
| 260 |
_aLondon : _bFacet, _c2002 |
||
| 300 |
_axii, 212 p. ; _c25 cm. |
||
| 650 | 0 | 0 |
_aPublic services (Libraries) _zGreat Britain |
| 650 | 0 | 0 |
_aLibrary personnel management _zGreat Britain |
| 650 | 0 | 0 |
_aCustomer relations _zGreat Britain |
| 650 | 0 | 0 | _aPublic services (Libraries) |
| 700 | 1 | _aMelling, Maxine | |
| 700 | 1 | _aLittle, Joyce | |
| 856 | 4 | 1 |
_3Table of contents _uhttp://www.loc.gov/catdir/toc/fy041/2003386664.html |
| 907 |
_a.b13345916 _b2021-05-28 _c2019-11-12 |
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| 942 |
_c01 _n0 _kZ711.B927 2002 |
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| 914 | _avtls003286081 | ||
| 991 | _aJabatan Umum | ||
| 998 |
_ad _b2004-12-03 _cm _da _feng _gxxk _y0 _z.b13345916 |
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_c333978 _d333978 |
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