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_a9283322576 _cHadiah |
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_a200405111528 _bhamka _c200404230904 _dlaili _y02-24-2004 _ztrainer |
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| 090 | _aHF5415.335.C876 | ||
| 090 | _aHF5415.335 | ||
| 245 | 0 | 0 | _aCustomer satisfaction in the service sector |
| 260 |
_aTokyo : _bAsian Productivity Organization, _c2000 |
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| 300 |
_a144 p. : _bill. ; _c26 cm. |
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| 500 | _a'Report of the APO Symposium on Customer Satisfaction in the service sector held in Taipei, Republic of China from 20-23 September 1999 (SYP-10-99)' - verso | ||
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_aCustomer satisfaction _vCongresses |
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_aServices industries _xEvaluation _vCongresses |
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| 710 | 2 | _aAsian Productivity Organization | |
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_aAPO Symposium on Customer Satisfaction in the Service Sector _d(1999 : _cTaipei) |
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_c01 _n0 _kHF5415.335.C876 |
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| 990 | _aNY/nms | ||
| 991 | _aFakulti Pengurusan Perniagaan | ||
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_at _b2004-11-02 _cm _da _feng _gja _y0 _z.b13337075 |
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