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| 005 | 20250914131839.0 | ||
| 008 | 040107s2002 xxua b 001 0 eng | ||
| 010 | _a2001-056579 | ||
| 020 |
_a0130990698 (pbk.) _cRM136.68 |
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| 090 | _aHF5415.5.A585 | ||
| 090 | _aHF5415.5 | ||
| 100 | 1 | _aAnton, Jon | |
| 245 | 1 | 0 |
_aCustomer relationship management : _bthe bottom line to optimizing your ROI / _cJon Anton, Natalie L. Petouhoff |
| 260 |
_aUpper Saddle River, N.J. : _bPrentice Hall, _c2002 |
||
| 300 |
_axviii, 254 p. : _bill. ; _c24 cm. |
||
| 490 | 1 | _aManagement skills, NetEffect series | |
| 504 | _aIncludes bibliographical references (p. 246-249) and index | ||
| 650 | 0 |
_aCustomer relations _xManagement _xStatistical models |
|
| 650 | 0 |
_aCustomer relations _xManagement _vCase studies |
|
| 700 | 1 | _aPetouhoff, Natalie L. | |
| 830 | 0 |
_aNeteffect series. _pManagement skills |
|
| 907 |
_a.b13313472 _b2021-05-28 _c2019-11-12 |
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| 942 |
_c01 _n0 _kHF5415.5.A585 |
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| 914 | _avtls000346165 | ||
| 991 | _aJabatan Pengurusan | ||
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