| 000 | 01404nam a22003134a 4500 | ||
|---|---|---|---|
| 005 | 20250914131557.0 | ||
| 008 | 031017s2003 xxua b 001 0 eng | ||
| 020 |
_a0072464267 (alk. paper) _cRM434.60 |
||
| 039 | 9 |
_a200409070919 _bzubir _c200401071453 _dhamzah _c200312121330 _dnuri _c200312051122 _dhamzah _y10-08-2003 _zzarina |
|
| 090 | _aHD9980.5.D384 | ||
| 090 | _aHD9980.5 | ||
| 100 | 1 |
_aDavis, Mark M., _d1944- |
|
| 245 | 1 | 0 |
_aManaging services : _busing technology to create value / _cMark M. Davis, Janelle Heineke |
| 260 |
_aBoston : _bMcGraw-Hill/Irwin, _c2003 |
||
| 300 |
_axvii, 443 p. : _bill. ; _c27 cm. + _e1 CD-ROM (4 3/4 in.) |
||
| 440 | 4 | _aThe McGraw-Hill/Irwin series, Operations and decision sciences | |
| 500 | _aBook is accompanied by one CD, entitled' Managing services : using technology to create value, Stdent CD-ROM' bearing the same call number and available at Bahagian Koleksi Media | ||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 |
_aService industries _xTechnological innovations _xManagement |
|
| 650 | 0 | _aValue analysis (Cost control) | |
| 650 | 0 |
_aCustomer relations _xManagement |
|
| 700 | 1 | _aHeineke, Janelle N. | |
| 907 |
_a.b13277212 _b2020-10-15 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHD9980.5.D384 |
||
| 914 | _avtls000342316 | ||
| 991 | _aJabatan Perakaunan | ||
| 998 |
_at _b2003-08-10 _cm _da _feng _gxxu _y0 _z.b13277212 |
||
| 999 |
_c327206 _d327206 |
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