| 000 | 01336nom a2200349 a 4500 | ||
|---|---|---|---|
| 005 | 20250914130801.0 | ||
| 006 | o040 gr s bl | ||
| 008 | 030801n xxu040 00 eng | ||
| 020 | _cRM1040.00 | ||
| 039 | 9 |
_a200311111542 _bnoraaz _c200311111541 _dnoraaz _c200310271503 _dasmany _y08-01-2003 _ztrainer |
|
| 090 | _aHF5415.5.B76 kit | ||
| 090 | _aHF5415.5 | ||
| 100 | 1 | _aBrown, Rick | |
| 245 | 1 | 0 |
_aWinning customer loyalty _h[kit] / _cproduced by Rick Brown ; directed by Bill Heitz |
| 260 |
_aChicago : _bJack Wilson and Associates, _c[n.d.] |
||
| 300 |
_a2 videocassettes, 2 sound cassettes, 2 guidebooks ; _cin container, 33 x 25 x 5 cm. |
||
| 505 | 0 |
_gvol. 1. _tEliminate customer turnoffs - _gvol. 2. _tExceed customer expectations |
|
| 508 | _aWritten by Paul R. Timm, Rick Brown ; editor, Neal Oswald | ||
| 650 | 0 | _aCustomer relations | |
| 650 | 0 | _aCustomer service | |
| 700 | 1 |
_aHeitz, Bill, _edirection |
|
| 700 | 1 |
_aTimm, Paul R., _ewriter |
|
| 740 | 0 |
_aEliminate customer turnoffs _h[kit] ; _nvol. 1 |
|
| 740 | 0 |
_aExceed customer expectations _h[kit] ; _nvol. 2 |
|
| 907 |
_a.b13233403 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c3 _n0 _kHF5415.5.B76 kit |
||
| 914 | _avtls000337628 | ||
| 990 | _aaaa | ||
| 991 | _aKoleksi Media | ||
| 998 |
_at _b2003-01-08 _cm _do _feng _gxxu _y0 _z.b13233403 |
||
| 999 |
_c322874 _d322874 |
||