| 000 | 01133nam a22003254a 4500 | ||
|---|---|---|---|
| 005 | 20250914130134.0 | ||
| 008 | 030716s2001 xxua b 001 0 eng | ||
| 010 | _a00-027256 | ||
| 020 |
_a0789007266 (hc : alk. paper) _cRM281.20 |
||
| 035 | _a()11921140 | ||
| 039 | 9 |
_y07-16-2003 _zhamzah |
|
| 090 | _aTX911.3.M27S46 | ||
| 090 | _aTX911.3 | ||
| 245 | 0 | 0 |
_aService quality management in hospitality, tourism, and leisure / _cJay Kandampully, Connie Mok, Beverley Sparks, editors |
| 260 |
_aNew York : _bHaworth Hospitality Press, _c2001 |
||
| 300 |
_axvii, 339 p. : _bill. ; _c22 cm. |
||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 |
_aHospitality industry _xManagement |
|
| 650 | 0 |
_aTourism _xManagement |
|
| 650 | 0 |
_aLeisure industry _xManagement |
|
| 700 | 1 | _aKandampully, Jay | |
| 700 | 1 | _aMok, Connie | |
| 700 | 1 | _aSparks, Beverley A. | |
| 907 |
_a.b13221851 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kTX911.3.M27S46 |
||
| 914 | _avtls000336405 | ||
| 991 | _aPejabat Dekan Fakulti Pengurusan Perniagaan | ||
| 998 |
_al _b2003-03-07 _cm _da _feng _gxxu _y0 _z.b13221851 |
||
| 999 |
_c321731 _d321731 |
||