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| 100 | 1 | _aKelemen, Mihaela | |
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_aManaging quality : _bmanagerial and critical perspectives / _cMihaela Kelemen |
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_aLondon : _bSAGE Publications, _c2003 |
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_axi, 209 p. : _bill. ; _c24 cm. |
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_aTotal quality management _960970 |
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