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| 090 | _aHF5415.5.D415 1994b | ||
| 090 | _aHF5415.5 | ||
| 100 | 1 | _aDenton, D. Keith | |
| 245 | 1 | 0 |
_aQuality service : how America's top companies are competing in the customer service revolution...and how you can too / _cD. Keith Denton |
| 260 |
_aKuala Lumpur : _bSyrnergy Books International, _c1994 |
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| 300 |
_a158 p . : _bill. ; _c22 cm. |
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| 650 | 0 |
_aCustomer services _xQuality control |
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| 650 | 0 |
_aCustomer services _xUnited States |
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_a.b13178908 _b2021-05-28 _c2019-11-12 |
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_c01 _n0 _kHF5415.5.D415 1994b |
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| 914 | _avtls000331653 | ||
| 991 | _aPusat Maklumat dan Kualiti-Bahagian Dokumen | ||
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_at _b2003-12-02 _cm _da _feng _gmy _y0 _z.b13178908 |
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