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039 9 _a200607141107
_bnorliah
_c200303251113
_dasmany
_y11-29-2002
_ztrainer
090 _avideo HF5415.5.S47
090 _avideo HF5415.5
_b.S47
245 0 0 _aService first
_h[videorecording] /
_cService Quality Institute
260 _aBloomington, Minneapolis, :
_bService quality Institute,
_c[n.d.]
300 _a12 videocassettes (VHS) (20 min. each) :
_bsd., col. ;
_c1/2 in.
505 0 _gvol. 1.
_tYour key to customer satisfiction -
_gvol. 2.
_tTeamwork development -
_gvol. 3.
_tHandling complaints and the irate customer -
_gvol. 4.
_tThe language of positive communication -
_gvol. 5.
_tEffective questioning and listening -
_gvol. 6.
_tExceeding customer expectations -
_gvol. 7.
_tValue-added service -
_gvol. 8.
_tEffective telephone techniques -
_gvol. 9.
_tThe art of satisfying customers -
_gvol. 10.
_tService recovery -
_gvol. 11.
_tEmpowerment -
_gvol. 12.
_tTotal quality service
520 _aHelping employees become the best they can be
650 0 _aCustomer services
650 0 _aCustomer satisfaction
650 0 _aQuality assurance
710 2 _aService Quality Institute,
_eproduction
740 0 _aYour key to customer satisfaction
_h[videorecording] ;
_nvol. 1.
740 0 _aTeamwork development
_h[videorecording] ;
_nvol. 2.
740 0 _aHandling complaints and the irate customer
_h[videorecording] ;
_nvol. 3.
740 4 _aThe language of positive communication
_h[videorecording] ;
_nvol. 4.
740 0 _aEffective questioning and listening
_h[videorecording] ;
_nvol. 5.
740 0 _aExceeding customer expectations
_h[videorecording] ;
_nvol. 6.
740 0 _aValue-added service
_h[videorecording] ;
_nvol. 7.
740 0 _aEffective telephone techniques
_h[videorecording] ;
_nvol. 8.
740 4 _aThe art of satisfying customers
_h[videorecording] ;
_nvol. 9.
740 0 _aService recovery
_h[videorecording] ;
_nvol. 10.
740 0 _aEmpowerment
_h[videorecording] ;
_nvol. 11.
740 0 _aTotal quality service
_h[videorecording] ;
_nvol. 12.
907 _a.b13150169
_b2021-05-28
_c2019-11-12
942 _c3
_n0
_kvideo HF5415.5.S47
914 _avtls000328308
990 _aaaa
991 _aKoleksi Media
998 _at
_b2002-03-11
_cm
_dg
_feng
_gxxu
_y0
_z.b13150169
999 _c314629
_d314629