| 000 | 01040nam a22003014a 4500 | ||
|---|---|---|---|
| 005 | 20250914124314.0 | ||
| 008 | 020820s2002 xxua b 001 0 eng | ||
| 010 | _a2001-045650 | ||
| 020 |
_a0471079774 (cloth : alk. paper) _cRM200.80 |
||
| 039 | 9 |
_a200305221541 _bnuri _c200304071446 _dhamzah _y08-20-2002 _zzarina |
|
| 090 | _aHF5415.335.J33 | ||
| 090 | _aHF5415.335 | ||
| 100 | 1 | _aJacka, J. Mike | |
| 245 | 1 | 0 |
_aBusiness process mapping : _bimproving customer satisfaction / _cJ. Mike Jacka, Paulette J. Keller |
| 260 |
_aNew York : _bWiley, _c2002 |
||
| 300 |
_axv, 300 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 | _aConsumer satisfaction | |
| 650 | 0 | _aCustomer relations | |
| 650 | 0 | _aReengineering (Management) | |
| 700 | 1 | _aKeller, Paulette J. | |
| 907 |
_a.b13078690 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.335.J33 |
||
| 914 | _avtls000320499 | ||
| 991 | _aJabatan Pemasaran | ||
| 998 |
_at _b2002-07-08 _cm _da _feng _gxxu _y0 _z.b13078690 |
||
| 999 |
_c307608 _d307608 |
||