| 000 | 01098nam a22003134a 4500 | ||
|---|---|---|---|
| 005 | 20250914124305.0 | ||
| 008 | 020816s2001 xxua b 001 0 eng | ||
| 010 | _a2001-039850 | ||
| 020 |
_a1578516994 (alk. paper) _cRM80.20 |
||
| 039 | 9 |
_a200209121437 _bhamzah _y08-16-2002 _zzarina |
|
| 090 | _aHF5415.5.H37 | ||
| 090 | _aHF5414.5 | ||
| 245 | 0 | 0 | _aHarvard business review on customer relationship management |
| 246 | 3 | 0 | _aCustomer relationship managemen |
| 260 |
_aBoston : _bHarvard Business School Press, _c2001 |
||
| 300 |
_avii, 192 p. : _bill. ; _c21 cm. |
||
| 490 | 1 | _aA Harvard business review paperback | |
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 |
_aCustomer relations _xManagement |
|
| 710 | 2 | _aHarvard Business School Press | |
| 730 | 0 | _aHarvard business review | |
| 830 | 0 | _aHarvard business review paperback series | |
| 907 |
_a.b13076504 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.5.H37 |
||
| 914 | _avtls000320270 | ||
| 991 | _aJabatan Pemasaran | ||
| 998 |
_at _b2002-03-08 _cm _da _feng _gxxu _y0 _z.b13076504 |
||
| 999 |
_c307393 _d307393 |
||