| 000 | 01229nam a2200349 a 4500 | ||
|---|---|---|---|
| 005 | 20250914123421.0 | ||
| 008 | 020704s2001 xxua 000 0 eng | ||
| 020 |
_a1578200946 _cRM106.35 |
||
| 039 | 9 |
_a200209301506 _blaili _y07-04-2002 _zzarina |
|
| 090 | _aHE8788.W34 | ||
| 090 | _aHE8788 | ||
| 100 | 1 | _aWaite, Andrew J. | |
| 245 | 1 | 2 |
_aA practical guide to call center technology / _cby Andrew J. Waite |
| 246 | 3 | 0 | _acall center technology |
| 246 | 3 | 0 |
_aSubtitle on cover : _aSelect the right systems for total customer satisfaction |
| 260 |
_aNew York : _bCMP Books, _c2001 |
||
| 300 |
_aiv, 497 p. : _bill. ; _c23 cm. |
||
| 500 | _aIncludes Ready to use RFPs | ||
| 500 | _aDownload the RFPs for free | ||
| 650 | 0 |
_aCall centers _xManagement |
|
| 650 | 0 |
_aCustomer services _xManagement |
|
| 650 | 0 |
_aCustomer services _xCommunication systems |
|
| 650 | 0 | _aTelephon in business | |
| 650 | 0 |
_aTelephon systems _xManagement |
|
| 856 | 4 | _vhttp : //www. cmpbooks.com/waite | |
| 907 |
_a.b13045131 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHE8788.W34 |
||
| 914 | _avtls000316921 | ||
| 991 | _aJabatan Sains & Pengurusan Sistem | ||
| 998 |
_at _b2002-04-07 _cm _da _feng _gxxu _y0 _z.b13045131 |
||
| 999 |
_c304354 _d304354 |
||