| 000 | 01308nom a2200313 a 4500 | ||
|---|---|---|---|
| 005 | 20250914102915.0 | ||
| 006 | o030 gr s bl | ||
| 008 | 011226 1991 at 030 0bleng | ||
| 039 | 9 |
_a200701030839 _brosma _c200701030829 _drosma _y01-10-2002 _zasmany |
|
| 040 |
_aUKM _erda |
||
| 090 | _akit BJ2195.P57 | ||
| 090 |
_akit BJ2195 _b.P57 |
||
| 100 | 1 | _aPitcher, Fiona | |
| 245 | 1 | 0 |
_aQuality calls _h[kit] / _cproduced and directed by Fiona Pitcher |
| 246 |
_iTitle on container: _aTelephone skills _h[kit] |
||
| 260 |
_aLondon : _bBBC Training Videos, _c1991 |
||
| 300 |
_a2 videocassettes, 1 soundcassette, 2 training notes ; _cin container, 34 X 25 X 6 cm. |
||
| 508 | _aWriter, Mark Burton, Steve Punt, Fiona Pitcher | ||
| 520 | _aThe video looks at three Key Areas which need to be examined if the quality of telephone calls is to be improved, whether those calls are incoming or outgoing. Key area one: Quality Barriers, Key area two: Quality Basics, Key area three: Quality Builders | ||
| 650 | 0 | _aTelephone etiquette | |
| 650 | 0 | _aTelephone | |
| 907 |
_a.b12951067 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c3 _n0 _kkit BJ2195.P57 |
||
| 914 | _avtls000306807 | ||
| 990 | _aaaa | ||
| 991 | _aKoleksi Media | ||
| 998 |
_at _b2002-10-01 _cm _do _feng _gat _y0 _z.b12951067 |
||
| 999 |
_c295553 _d295553 |
||