| 000 | 00930nam a2200277 a 4500 | ||
|---|---|---|---|
| 005 | 20250914102207.0 | ||
| 008 | 010910s2001 xxua 000 0 eng | ||
| 020 |
_a1580624588 _cRM44.90 |
||
| 039 | 9 |
_y09-10-2001 _zmidah |
|
| 090 | _aHF5415.5.F668 sbr | ||
| 090 | _aHF5415.5 | ||
| 100 | 1 | _aFord, Lisa | |
| 245 | 1 | 0 |
_aExceptional customer service : _bgoing beyond your good service to exceed the customer's expectation / _cLisa Ford, David McNair, Bill Perry |
| 260 |
_aHolbrook, MA : _bAdams Media Corporation, _c2001 |
||
| 300 |
_axi, 203 p. : _bill. ; _c24 cm. |
||
| 650 | 0 | _aCustomer services | |
| 700 | 1 | _aMcNair, David | |
| 700 | 1 | _aPerry, Bill | |
| 907 |
_a.b12909518 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.5.F668 sbr |
||
| 914 | _avtls000302452 | ||
| 990 | _ahe | ||
| 991 | _aJabatan Pemasaran - Sudut Bacaan Ringan | ||
| 998 |
_at _b2001-10-09 _cm _da _feng _gxxu _y0 _z.b12909518 |
||
| 999 |
_c291441 _d291441 |
||