000			01978ngm a2200373 a 4500
005			20250914101931.0
007			vf cbahou
008			010723 1993 045 0vleng
039		9	_a200702062154 _brosma _y07-23-2001 _zasmany
041			_deng
090			_avideo HF5415.5.S43
090			_avideo HF5415.5 _b.S43
100	1		_aSealy, Stephen
245	1	0	_aHow to give exceptional customer service _h[videorecording] / _cproduced and directed by Stephen Sealy
246	2	3	_aExceptional customer service
260			_a[S.l.] : _bCareerTrack Publications, _c1993
300			_a4 videocassettes (VHS) (45 min. each) : _bsd., col. ; _c1/2 in.
505			_gvolume 1. _tThe total service experience - _gvolume 2. _tDelivering service with heart - _gvolume 3. _tPleasing the challenging customer - _gvolume 4. _tBecoming a service star
508			_aExecutive producer, Winsor White ; writers, Billy Reilly, Stephen Sealy, Jeff Salzman ; editors, Dale Hinkle, Mike Devereux
511	0		_aHost: Lisa Ford ; co-host: Terry Phillips
520			_aThe program is presented in four distinct tape volumes, each with a different theme. Volume 1 introduce to the power of exceptional service, volume 2 covers the essential skills of exceptional customer service, volume 3 focuses on how to please your most challenging customers, volume 4 wraps up the series with an array of advanced service skills
650		0	_aCustomer services
740		4	_aThe total service experience _h[videorecording] ; _nvolume 1.
740		0	_aDelivering service with heart _h[videorecording] ; _nvolume 2.
740		0	_aPleasing the challenging customer _h[videorecording] ; _nvolume 3.
740		0	_aBecoming a service star _h[videorecording] ; _nvolume 4.
907			_a.b12875326 _b2021-05-28 _c2019-11-12
942			_c3 _n0 _kvideo HF5415.5.S43
914			_avtls000298851
990			_aaaa
991			_aKoleksi Media
998			_at _b2001-10-07 _cm _dg _feng _g _y0 _z.b12875326
999			_c288069 _d288069