| 000 | 01076nam a2200301 a 4500 | ||
|---|---|---|---|
| 005 | 20250914095814.0 | ||
| 008 | 010625s2000 xxu 001 0 eng d | ||
| 020 |
_a0471354864 _cRM80.12 |
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| 039 | 9 |
_a200110081230 _bzaleha _c200109270930 _dzaleha _c200109201529 _dzaleha _c200109201523 _dzaleha _y06-25-2001 _zzaleha |
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| 090 | _aHF5415.5.S627 1999 9HUKM | ||
| 090 | _aHF5415.5 | ||
| 100 | 1 | _aSpector, Robert | |
| 245 | 1 | 4 |
_aThe nordstrom way : _bthe inside story of America's #1 customer service company / _cRobert Spector and Patrick D. McCarthy |
| 250 | _a2nd ed. | ||
| 260 |
_aNew York : _bJohn Wiley & Sons, _c2000 |
||
| 300 |
_a244 p. ; _c22 cm. |
||
| 610 | 2 | _aNordstrom (firm) | |
| 650 | 0 |
_aCustomer services _zUnited States |
|
| 650 | 0 |
_aDepartment stores _zUnited States |
|
| 700 | 1 | _aMcCarthy, Patrick D. | |
| 907 |
_a.b12860931 _b2021-05-28 _c2019-11-12 |
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| 942 |
_c01 _n0 _kHF5415.5.S627 1999 9HUKM |
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| 914 | _avtls000297342 | ||
| 990 | _azh | ||
| 991 | _aPerpustakaan HUKM | ||
| 998 |
_ah _b2001-12-06 _cm _da _feng _gxxu _y0 _z.b12860931 |
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| 999 |
_c286664 _d286664 |
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