| 000 | 01011nam a2200289 a 4500 | ||
|---|---|---|---|
| 005 | 20250914095809.0 | ||
| 008 | 010622s2000 xxu 001 0 eng d | ||
| 020 |
_a0787953105 _cRM80.12 |
||
| 039 | 9 |
_a200109181155 _bzaleha _c200107050827 _dlinda _y06-22-2001 _zzaleha |
|
| 090 | _aHF5415.335.J64 2000 9HUKM | ||
| 090 | _aHF5415.335 | ||
| 100 | 1 | _aJohnson, Michael D. | |
| 245 | 1 | 0 |
_aImproving customer satisfaction, loyalty, and profit : _ban integrated measurement and management system / _cMichael D. Johnson, Anders Gustafsson |
| 260 |
_aSan Francisco : _bJossey-Bass, _c2000 |
||
| 300 |
_a214 p. ; _c24 cm. |
||
| 650 | 0 | _aConsumer satisfaction | |
| 650 | 0 | _aCustomer loyalty | |
| 650 | 0 | _aCustomer relations | |
| 700 | 1 | _aGustafsson, Anders | |
| 907 |
_a.b12859850 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.335.J64 2000 9HUKM |
||
| 914 | _avtls000297228 | ||
| 990 | _azh | ||
| 991 | _aPerpustakaan HUKM | ||
| 998 |
_ah _b2001-09-06 _cm _da _feng _gxxu _y0 _z.b12859850 |
||
| 999 |
_c286556 _d286556 |
||