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| 008 | 010613s1999 xxka 000 0 eng | ||
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| 090 | _aHF5415.55.B76 | ||
| 090 | _aHF5415.55 | ||
| 100 | 1 | _aBrown, Stanley A. | |
| 245 | 1 | 0 |
_aStrategic customer care : _ban evolutionary approach to increasing customer value and profitability / _cStanley A. Brown |
| 260 |
_aToronto : _bJohn Wiley & Sons, _c1999 |
||
| 300 |
_axiii, 305 p. : _bill. ; _c23 cm. |
||
| 504 | _aRecommended reading list : p. 291-297 | ||
| 650 | 0 | _aCustomer relations | |
| 650 | 0 | _aCustomer satisfaction | |
| 650 | 0 | _aRelationship marketing | |
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_a.b12854645 _b2021-05-28 _c2019-11-12 |
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| 991 | 0 | _aJabatan Pengurusan | |
| 991 | _aPerpustakaan HUKM | ||
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