| 000 | 00991nam a2200277 a 4500 | ||
|---|---|---|---|
| 005 | 20250914095747.0 | ||
| 008 | 010613s2000 xxu 001 0 eng b | ||
| 020 | _a0787951390 | ||
| 039 | 9 |
_a200109191253 _bzaleha _c200106261103 _dlinda _y06-13-2001 _zzaleha |
|
| 090 | _aHF5415.5.G67 2000 9HUKM | ||
| 090 | _aHF5415.5 | ||
| 100 | 1 | _aGoodman, Gary S. | |
| 245 | 1 | 0 |
_aMonitoring, measuring, and managing customer service / _cGary S. Goodman |
| 260 |
_aSan Francisco : _bJossey-Bass, _c2000 |
||
| 300 |
_a166 p. ; _c24 cm. |
||
| 650 | 0 |
_aCustomer services _xQuality control _xHandbooks, manuals |
|
| 650 | 0 |
_aCustomer services _xEvaluation _xHandbooks, manuals |
|
| 650 | 0 |
_aCustomer services _xManagement _xHandbooks, manuals |
|
| 907 |
_a.b12854554 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.5.G67 2000 9HUKM |
||
| 914 | _avtls000296686 | ||
| 990 | _azh | ||
| 991 | _aPerpustakaan HUKM | ||
| 998 |
_ah _b2001-01-06 _cm _da _feng _gxxu _y0 _z.b12854554 |
||
| 999 |
_c286034 _d286034 |
||