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| 100 | 1 | _aNormann, Richard | |
| 245 | 1 | 0 |
_aService management : _bstrategy and leadership in service business / _cRichard Normann |
| 250 | _a3rd ed. | ||
| 260 |
_aChichester : _bJohn Wiley & Sons Ltd, _c2000 |
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_a234 p. : _bill. ; _c23 cm. |
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_aService industries _xManagement |
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_a.b12844615 _b2021-05-28 _c2019-11-12 |
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