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| 100 | 1 |
_aAllen, Derek R., _d1959- |
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_aAnalysis of customer satisfaction data : _ba comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research / _cDerek R. Allen |
| 260 |
_aMilwaukee, Wisconsin : _bAmerican Society for Quality, _c2000 |
||
| 300 |
_axvii, 243 p. : _bill. ; _c24cm. |
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| 504 | _aBibliography : p. 231-234 | ||
| 650 | 0 |
_aConsumer satisfaction _xStatistical methods |
|
| 700 | 1 |
_aRao, T. R. _q(Tanniru R.), _d1940- |
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_a.b12824161 _b2021-05-28 _c2019-11-12 |
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| 991 | _aJabatan Pemasaran | ||
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