| 000 | 00960nam a2200289 a 4500 | ||
|---|---|---|---|
| 005 | 20250930112503.0 | ||
| 008 | 001219s1999 ii a b 001 0 eng | ||
| 010 | _a99-011084 | ||
| 020 |
_a8170367700 _cRM17.33 |
||
| 039 | 9 |
_y12-19-2000 _zbedah |
|
| 090 | _aHD62.15.M896 | ||
| 090 | _aHD62.15 | ||
| 100 | 1 |
_aMurthy, D. B. N. _q(Dodaballapur Bhoga Narasimha), _d1932- |
|
| 245 | 1 | 0 |
_aManaging quality : _ba practical guide to customer satisfaction / _cD. B. N. Murthy. |
| 260 |
_aNew Delhi : _bSage Publications, _c1999. |
||
| 300 |
_a226 p. : _bill. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aTotal quality management. _960970 |
|
| 650 | 0 | _aConsumer satisfaction. | |
| 907 |
_a.b12782567 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHD62.15.M896 |
||
| 914 | _avtls000288006 | ||
| 990 | _aza | ||
| 991 | _aJabatan Pengurusan | ||
| 998 |
_at _b2000-06-12 _cm _da _feng _gii _y0 _z.b12782567 |
||
| 999 |
_c278915 _d278915 |
||