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| 008 | 001124s1999 a 000 0 eng | ||
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_a1865080055 _cRM51.27 |
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| 090 | _aHF5415.5.D483 | ||
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| 100 | 1 | _aDeVrye, Catherine | |
| 245 | 1 | 4 |
_aThe customer service zoo : _bcreate customers for life and a life for yourself / _cCatherine DeVrye |
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_aAustralia : _bAllen & Unwin, _c1999 |
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_axiii, 127 p. : _bill. ; _c23 cm. |
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| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aCustomer relations | |
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_a.b12767803 _b2021-05-28 _c2019-11-12 |
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_c01 _n0 _kHF5415.5.D483 |
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| 990 | _anam | ||
| 991 | _aFakulti Pengurusan Perniagaan | ||
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