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| 008 | 000928s1996 si a 000 0 eng | ||
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| 100 | 1 | _aHan, Flora | |
| 245 | 1 | 0 |
_aProductivity & service quality : _ban essential reading for service providers / _cFlora Han, Debbie Leong |
| 246 | 3 | 0 | _aProductivity and service quality : an essential reading for service providers |
| 260 |
_aSingapore : _bPrentice Hall, _c1996 |
||
| 300 |
_axi, 186 p. : _bill. ; _c23 cm. |
||
| 504 | _aBibliography : p. 179-182 | ||
| 650 | 0 |
_aCustomer services _xQuality control |
|
| 650 | 0 | _aConsumer satisfaction | |
| 650 | 0 |
_aIndustrial productivity _zMeasurement |
|
| 700 | 1 | _aLeong, Debbie | |
| 907 |
_a.b12738153 _b2021-05-28 _c2019-11-12 |
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_c01 _n0 _kHF5415.5.H36 |
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| 991 | _aPejabat Dekan Fakulti Pengurusan Perniagaan | ||
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_at _b2000-02-09 _cm _da _feng _gsi _y0 _z.b12738153 |
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