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| 008 | 000519s1998 xxka 000 0 eng | ||
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| 100 | 1 | _aFreemantle, David | |
| 245 | 1 | 0 |
_aWhat customers like about you : _badding emotional value for service excellence and competitive advantage / _cDavid Freemantle |
| 260 |
_aLondon : _bNicholas Brealey Publishing, _c1998 |
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| 300 |
_a304 p. : _bill. ; _c23 cm. |
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| 650 | 0 | _aCustomer loyalty | |
| 650 | 0 | _aCustomer relations | |
| 650 | 0 | _aService industries | |
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_a.b12688125 _b2021-05-28 _c2019-11-12 |
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| 991 | _aJabatan Pemasaran | ||
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_at _b2000-06-05 _cm _da _feng _gxxk _y0 _z.b12688125 |
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