| 000 | 00895nam a2200289 a 4500 | ||
|---|---|---|---|
| 005 | 20250914092505.0 | ||
| 008 | 000308s1998 xxua b 001 0 eng | ||
| 010 | _a98-016190 | ||
| 020 |
_a0471255424 _cRM72.16 |
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| 039 | 9 |
_y03-08-2000 _zstaff |
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| 090 | _aHF5415.5.B428 | ||
| 090 | _aHF5415.5 | ||
| 100 | 1 | _aBecker, Hal B. | |
| 245 | 1 | 0 |
_aAt your service : _bcalamities, catastrophes and other curiosities of customer service / _cHal Becker. |
| 260 |
_aNew York : _bJohn Wiley & Sons, _c1998. |
||
| 300 |
_axxi, 258 p. : _bill. ; _c23 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aCustomer relations. | |
| 907 |
_a.b12659988 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.5.B428 |
||
| 914 | _avtls000274952 | ||
| 990 | _aza | ||
| 991 | _aJabatan Pemasaran | ||
| 998 |
_at _b2000-08-03 _cm _da _feng _gxxu _y0 _z.b12659988 |
||
| 999 |
_c266788 _d266788 |
||