| 000 | 01111nam a2200349 a 4500 | ||
|---|---|---|---|
| 005 | 20250914092450.0 | ||
| 008 | 000302s1999 xxu 001 0 eng | ||
| 010 | _a98-055216 | ||
| 020 |
_a0471331678 _cRM120.10 |
||
| 035 | _a98055216 | ||
| 039 | 9 |
_y03-02-2000 _zrahman |
|
| 090 | _aHF5415.335.H45 1999 | ||
| 090 | _aHF5415.335 | ||
| 100 | 1 |
_aHeil, Gary, _d1950- |
|
| 245 | 1 | 0 |
_aOne size fits one : _bbuilding relationships one customer and one employee at a time / _cGary Heil, Tom Parker, Deborah C. Stephens. |
| 246 | 3 | _a1 size fits 1 | |
| 250 | _a2nd ed. | ||
| 260 |
_aNew York : _bJohn Wiley, _c1999. |
||
| 300 |
_axiii, 321 p. ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 | _aConsumer satisfaction. | |
| 650 | 0 | _aCustomer relations. | |
| 700 | 1 |
_aParker, Tom, _d1950- |
|
| 700 | 1 |
_aStephens, Deborah C. _q(Deborah Collins) |
|
| 907 |
_a.b1265646x _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.335.H45 1999 |
||
| 914 | _avtls000274580 | ||
| 990 | _amanmon | ||
| 991 | _aJabatan Pemasaran. | ||
| 998 |
_at _b2000-02-03 _cm _da _feng _gxxu _y0 _z.b1265646x |
||
| 999 |
_c266442 _d266442 |
||