| 000 | 01035nam a2200301 a 4500 | ||
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| 005 | 20250914092411.0 | ||
| 008 | 000217s1998 xxu 000 0 eng | ||
| 010 | _a97-029375 | ||
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_a0814479715 _cRM74.97 |
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_a200002171013 _bwan _y02-17-2000 _zwan |
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| 043 | _an-us | ||
| 090 | _aHF5415.5.A535 sbr | ||
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| 100 | 1 | _aAnderson, Kristin | |
| 245 | 1 | 0 |
_aTales of knock your socks off service : _binspiring stories of outstanding customer service / _cby Kristin Anderson and Ron Zemke |
| 260 |
_aNew York : _bAMACOM, _c1998 |
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| 300 |
_a193 p. : _bill. ; _c23 cm. |
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| 650 | 0 |
_aCustomer services _zUnited States _xCase studies |
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| 650 | 0 |
_aConsumer satisfaction _zUnited States _xCase studies |
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| 700 | 1 | _aZemke, Ron | |
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_a.b12647391 _b2021-05-28 _c2019-11-12 |
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| 942 |
_c01 _n0 _kHF5415.5.A535 sbr |
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| 914 | _avtls000273622 | ||
| 990 | _awan | ||
| 991 | _aPejabat Dekan Fakulti Pengurusan Perniagaan | ||
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_at _b2000-04-02 _cm _da _feng _gxxu _y0 _z.b12647391 |
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