| 000 | 01063nam a2200301 a 4500 | ||
|---|---|---|---|
| 005 | 20250913111026.0 | ||
| 008 | 981208s1991 xxua 00 0 eng | ||
| 010 | _a91-026676 | ||
| 020 | _a0814423477 | ||
| 039 | 9 |
_a200610200915 _bbedah _y08-18-1999 _zload |
|
| 043 | _an-us--- | ||
| 090 | _aHE5903.F435B58 | ||
| 090 |
_aHE5903.F435 _bB58 |
||
| 245 | 0 | 0 |
_aBlueprints for service quality : _bthe federal express approach / _cAMA Management Briefing |
| 260 |
_aNew York : _bAMA Membership Publications Division, _c1991 |
||
| 300 |
_a81 p. : _bill. ; _c22 cm. |
||
| 440 | 0 | _aAMA management briefing | |
| 610 | 2 | 0 | _aFederal Express Corporation Management |
| 650 | 0 |
_aExpress service _zUnited States _xQuality control |
|
| 650 | 0 |
_aExpress service _zUnited States _xEmployees |
|
| 711 | 2 | _aAmerican Management Association | |
| 907 |
_a.b10245376 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHE5903.F435B58 |
||
| 914 | _avtls000025648 | ||
| 991 | _aFakulti Pengurusan Perniagaan | ||
| 998 |
_at _b1999-05-08 _cm _da _feng _gxxu _y0 _z.b10245376 |
||
| 999 |
_c26549 _d26549 |
||