| 000 | 00978nam a2200301 a 4500 | ||
|---|---|---|---|
| 005 | 20250914092349.0 | ||
| 008 | 000202s1998 xxua b 001 0 eng | ||
| 010 | _a98-023944 | ||
| 020 |
_a0471291889 _cRM140.50 |
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| 039 | 9 |
_y02-02-2000 _zstaff |
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| 090 | _aHF5415.5.W444 | ||
| 090 | _aHF5415.5 | ||
| 100 | 1 | _aWeinzimer, Philip. | |
| 245 | 1 | 0 |
_aGetting it right! : _bcreating customer value for market leadership / _cPhilip Weinzimer. |
| 260 |
_aNew York : _bJohn Wiley & Sons, _c1998. |
||
| 300 |
_axxvii, 340 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 329-332) and index. | ||
| 650 | 0 |
_aCustomer services _xManagement. |
|
| 650 | 0 | _aConsumer satisfaction. | |
| 650 | 0 | _aMarket share. | |
| 907 |
_a.b12641868 _b2021-05-28 _c2019-11-12 |
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| 942 |
_c01 _n0 _kHF5415.5.W444 |
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| 914 | _avtls000273012 | ||
| 990 | _aza | ||
| 991 | _aJabatan Pemasaran | ||
| 998 |
_at _b2000-02-02 _cm _da _feng _gxxu _y0 _z.b12641868 |
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| 999 |
_c264999 _d264999 |
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