| 000 | 00632nam a2200205 4500 | ||
|---|---|---|---|
| 005 | 20250914090905.0 | ||
| 008 | 991018 00 eng | ||
| 039 | 9 |
_y10-18-1999 _zstaff |
|
| 090 | _aHF5415.5 . T83 | ||
| 090 | _aHF5415.5 | ||
| 100 | 1 | _aTscohl, John | |
| 245 | 1 | 0 |
_aAchieving excellence through customer service / _aJohn Tschohl |
| 260 |
_aEnglewood Cliffs : Prentice Hall, _c1991 |
||
| 300 |
_a294 p. : _bill. ; _c23 cm. |
||
| 907 |
_a.b12539065 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.5 . T83 |
||
| 914 | _avtls000261845 | ||
| 998 |
_at _b1999-05-10 _cm _da _feng _g _y0 _z.b12539065 |
||
| 999 |
_c255077 _d255077 |
||